Introduction
This Privacy and Cookies Policy outlines how StudyNet Pty Ltd (“we,” “our,” “us”) collects, uses, stores, and discloses your personal information through our online platform. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003, and other applicable laws.
Types of Information Collected
We may collect the following types of information:
- Personal Information:
- Name, email address, phone number, education history, and inquiry details.
- Sensitive Information:
- Cultural background, health-related disclosures (only with explicit consent).
- Technical Information:
- IP address, browser type, operating system, device ID, and usage patterns.
Purpose of Data Collection
We collect your information for the following purposes:
- Processing referrals and responding to inquiries
- Providing personalised customer support
- Improving our platform and services
- Marketing services and platform updates (with consent)
- Meeting obligations to partner institutions (where applicable)
Data Storage and Security
Your data is stored securely on servers that may be located in Australia or overseas. We implement strict access controls, encryption protocols, and security firewalls to protect your personal information from misuse, interference, or unauthorised access.
Disclosure of Information
We may disclose personal information:
- To partner education institutions, migration agents, or insurance providers (with consent)
- When required by law or government regulation
- For analytics and service improvement (anonymised where appropriate)
- To our authorised contractors and service providers
We do not disclose user data to non-partner institutions without explicit user consent.
Access and Correction
You may request access to your personal information or correction of inaccuracies by contacting our Privacy Officer. Requests will be handled in accordance with APP 12 and APP 13.
Opt-Out and Withdrawal
You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. You may also withdraw your consent for data use at any time.
Complaints and Contact Information
If you have a privacy concern, please contact:
Privacy Officer
- Email:
- hello@studynetglobal.com
We aim to respond within 30 days of receipt.
Third-Party Links
Our platform may include links to external websites. StudyNet Pty Ltd is not responsible for the privacy practices or content of these third-party sites. Users are encouraged to review their policies independently.
Policy Updates
We may update this policy from time to time. Users will be notified of material changes via the platform or email, and the most current version will always be available on our site.