StudyNet Pty Ltd Online Platform Policies

Introduction

The StudyNet Pty Ltd Online platform enables students to book appointments with counsellors. This platform also incorporates a Pay-Per-Click (PPC) model designed for independent counsellors who are not employed by StudyNet but use the online platform to connect with clients. These policies outline the terms for data privacy, cookies usage, and PPC model guidelines to ensure compliance with Australian legal standards.

Privacy Policy

Collection of Personal Data

We collect the following types of data to facilitate bookings and enhance platform functionality:

• Student Information: Name, contact details, and booking preferences.
• Counsellor Information: Professional details, payment information, and lead tracking.
• Technical Data: IP addresses, device details, and browsing history through cookies.

Purpose of Data Use

We use the collected data for:

• Facilitating appointment bookings and communication.
• Providing marketing and promotional materials (with consent).
• Managing the PPC model and counsellor lead tracking.
• Improving platform functionality and user experience.

Data Sharing

We may share data with:

• Independent counsellors for the purpose of fulfilling bookings.
• Third-party services such as Microsoft Bookings for calendar management.
• Law enforcement if legally required.

Data Security

The StudyNet online platform employs industry-standard encryption and security protocols to safeguard personal information. Only authorized personnel have access to sensitive data.

User Rights

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), users have the right to:

• Request access to their personal data.
• Correct inaccuracies in their data.
• Request deletion of their data (subject to regulatory requirements).

Contact Information

For privacy concerns, please contact: [Insert Contact Details Here]

Cookies Policy

Types of Cookies Used

We use the following cookies:

Essential Cookies:

Required for platform functionality.

Analytical Cookies:

Used to improve user experience and performance.

Marketing Cookies:

Utilized for promotional purposes with consent.

Third-Party Services

The StudyNet online platform may use third-party services such as Google Analytics, Microsoft Bookings, or similar tools to track and analyse user behaviour.

Managing Cookies

Users may manage cookie preferences in their browser settings. Disabling essential cookies may affect platform functionality.

PPC Model Policy (Independent Counsellors)

Definition of a Lead

A 'lead' is defined as a student who:

• Books an appointment through the online platform with an independent counsellor.
• Provides valid contact information to facilitate the session.

Payment Terms

Independent counsellors are charged per lead generated. Payment structure details include:

• Fixed fee per confirmed lead (regardless of session completion).
• Payment cycles are processed monthly based on verified leads.

Dispute Resolution

If a counsellor disputes a lead (e.g., the lead was invalid or spam), they must submit a dispute form within 7 days of the billing cycle. StudyNet Pty Ltd will review and provide a decision within 14 business days.

Refunds and Cancellations

Refunds are available only if a lead meets the following conditions:

• Incorrect or fraudulent contact details.
• Booking was canceled by the student before any meaningful interaction.

Counsellor Responsibilities

Independent counsellors must:

• Respond to bookings in a timely manner.
• Maintain professional conduct.
• Follow StudyNet online platform usage guidelines.

Data Use

StudyNet Pty Ltd will only share student data relevant to fulfilling the appointment and will maintain compliance with Australian privacy standards.

Terms of Use

User Conduct

All users (students and counsellors) are expected to:

• Provide accurate information during registration and bookings.
• Maintain respectful communication on the platform.

Platform Liability

The StudyNet online platform acts solely as an intermediary platform and does not accept liability for outcomes arising from counselling sessions. Independent counsellors are responsible for ensuring professional standards are upheld during their interactions.

Account Termination

StudyNet Pty Ltd reserves the right to terminate user accounts in cases of:

• Fraudulent activity.
• Breach of platform policies.
• Misuse of client data.

Updates to This Policy

These policies may be updated from time to time to reflect regulatory changes, feature updates, or improved platform practices. Users will be notified of significant changes via email or platform announcements.

Contact Information

For any concerns or inquiries regarding this policy, please contact:

StudyNet Pty Ltd

Email:

hello@studynetglobal.com